HYANNIS, Mass., April 30, 2026 — As community banking continues to evolve, relationships remain at the heart of every client interaction. Cape & Coast Bank has appointed Christine “CJ” Conrad to the newly created role of Chief Client Experience Officer in response to rising client demand for faster, more seamless service across digital banking, deposit operations, the Customer Assistance Center, and marketing, aligning and optimizing teams that are central to the client experience. Conrad will report directly to Cape & Coast Bank President and Chief Executive Officer Erik Porter.
“CJ will make an immediate impact on Cape & Coast Bank as we evolve and align functional teams to create unparalleled community banking client experience consistent with our performance and growth strategy,” said Porter. “She is a proven and approachable leader who fully understands how all the elements of superior client experience – operations, digital, marketing and customer service – interact. As a longtime Cape Cod resident, CJ also has a strong understanding of the communities and clients we serve.”
Conrad, an accomplished banking professional with more than 15 years of progressive leadership experience, joins the bank from Middlesex Federal Savings, where she most recently held the position of Senior Vice President, Operations and Innovation. She has also held senior sales, marketing and customer experience roles at Martha’s Vineyard Bank, Cape Cod Five Cents Savings Bank, Capital Bank and Androscoggin Bank.
“I look forward to helping guide Cape & Coast Bank as it navigates the new era in community banking, including the increased adoption of digital technologies, while meeting and exceeding client service expectations,” said Conrad. “I am also thrilled to once again serve the community and region where I reside with my family.”
Conrad holds a master’s degree in banking and financial services management from Boston University. She also earned a bachelor’s degree in art from Bates College, and a bachelor’s degree in design from the Rhode Island School of Design.
About Cape & Coast Bank
Cape & Coast Bank is an independent mutual community bank headquartered in Hyannis, Mass. Founded in 1921 and formerly known as The Cooperative Bank of Cape Cod, the institution has more than $1.6 billion in assets and 170 employees. It operates nine full-service branches throughout the Cape and a mortgage office in Provincetown.
Cape & Coast Bank offers digital and traditional personal banking solutions, as well as customized commercial banking services for businesses of all sizes. The bank is a member of the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF), which means 100% of deposit balances, regardless of amount, are insured in full.
Through Cape & Coast Bank’s charitable foundation and corporate giving initiatives, it also partners with nonprofit organizations to address the needs and challenges facing communities throughout Barnstable County.
Visit Cape & Coast Bank online at capeandcoastbank.com, and follow on
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