Best Places to Work Honoree 2022

Organization Name: Nauset Disposal
Address: 3 Rayber Road, Orleans 02653
Website: www.nausetdisposal.com
Phone: (508) 255-1419
Contact Email: kara@nausetdisposal.com
Describe in detail the culture of the company and a recent experience supporting that.
I've worked for Nauset Disposal for 6 1/2 years. In those years, we've grown substantially, added team members, opened a second location in Plymouth, and had a change in leadership, among many other things. Throughout all of this and even during the pandemic, our team has remained close, working together to communicate, solve issues, and collaborate on community projects. In-office culture is dynamic and can be challenging, but our team is engaged and invested in our mission: To provide outstanding customer service while maintaining our commitment to the environment and the communities we serve. A recent example of an engaged and invested team culture is that providing training for our customer service team through educational grants with Cape Cod Community College, ensuring they feel equipped to handle the variety of issues and personality types they might encounter when working with current and prospective customers. I feel these courses bring our in-office team closer as they work through problems together, using each other's experiences to come up with effective solving problem tactics. Throughout the years we have become more of an extended family of team members, even getting together outside of work hours to celebrate life's milestones like birthdays, retirement, and weddings. I believe the relationships that have been cultivated in-office at Nauset Disposal are a direct result of our company culture: appreciating what everyone brings to the table and working together to keep Cape Cod and the Plymouth Area a great (and clean!) place to live, work and play.
Has the company/organization offered rewards or incentives for great customer service or a positive employee attitude?
YES! Nauset Disposal offers our customer service team commission for new residential businesses. We also often get "kudos" or positive feedback from our customers about our drivers and share that on our company communication boards. These methods have proven to improve engagement, productivity, and performance for our team. We also often try to keep morale high going into our busy season when we know staff puts in the extra effort and long hours: in the spring we purchase gift items for each individual team -- last year our operations team (drivers, dispatchers, laborers) received freezer packs from Dennis Public Market that included 10 lbs of steaks, burgers, pork, etc. Our customer service team routinely gets gift cards to salons, and massages, as well as an annual "Office Day Out" where we work on team building and have some fun outside of the office.
Does the organization offer training for levels of advancement? Is there room for growth?
Nauset Disposal offers drivers the opportunity to get their CDL licenses, paying for both the cost of training as well as testing. Drivers with their CDLs have an opportunity for upward mobility within the company, earning more and driving commercial routes rather than residential ones. As I mentioned before, our customer service team receives training in the off-season with Cape Cod Community College. Employees are encouraged to participate in classes or training that will advance their careers whenever possible.
Does this organization promote from within, or hire outside when looking for employees?
When positions become available, our team is the first to know and we try to hire from within whenever possible. Two recent examples were drivers who had shown exemplary commitment to the company and its mission, and now work in the operations department in the office, one as a Temporary Services Dispatcher and one as Operations Assistant.
Provide an example of how this organization has recently gone above and beyond for an employee, team or client/customer.
A very recent example of our TEAM going above and beyond for another employee... One of our driver's wives is handicapped and has been going through some very difficult medical issues. One of our team members organized an in-office fundraiser, and within 24 hours we raised over $1,000 in cash for the family and many of our staff also donated their PTO to the driver. Taking it a step even further... Our parent company approved a $5,000 payment from our employee relief fund to support the employee and help get him back on his feet. This is just one example, there are countless others on our team going above and beyond to support each other. We often go above and beyond for customers, nonprofit organizations, and community members as well. A few other very recent examples from Spring 2022: we donated a toilet for Habitat for Humanity of Plymouth to use while doing a build for the family of a disabled girl; roll-off containers to a group putting a new roof on the home of a disabled veteran; working with the Center for Coastal Studies to participate in a Ghost Gear project at four locations (Provincetown, Barnstable, Sandwich, and Marshfield) in which we are helping to collect and recycle derelict fishing gear that has been pulled from our waters.
Communication is key, how effective is the organization at communication with their employees and/or client/customer? *
Our in-office/employee communication has improved greatly over the last couple of years due to the pandemic -- when we were all working from home we learned to communicate very effectively! Our outbound communication with our customers is something we are very proud of, we relay messages to customers via email, text message, and phone. Our inbound communication with customers, via our customer service team, is always friendly and personable!
In what ways does the organization give back to their community? Please provide an example.
At Nauset Disposal, we give back to our community because we feel it’s our social responsibility and it’s important to support our employees, friends, neighbors, family members, and acquaintances. As a successful business, we feel we have a responsibility to help those that are less fortunate and contribute to the common good. Each year, we donate services, funds, and volunteer hours to more than 150 charitable organizations in need. We do this because we believe that Nauset Disposal can – and should – have a positive impact on the communities we serve. We also host several fundraising activities each year, two of which include Trash Bash and Curb Hunger. Trash Bash is a community fundraiser that we have created to raise funds for nonprofit beneficiaries. In 2021, with the help of 71 local businesses, 38 volunteers, and our dedicated staff, we hosted an event that not only brought many in our community together safely after a lengthened time apart but raised funds for 7 local nonprofits. We raised over $50,000, the proceeds of which were distributed to Cape and Islands United Way, Center for Coastal Studies, Big Brothers Big Sisters of Cape Cod and the Islands, Love Live Local, Community Development Partnership, Cape Cod Military Support Foundation, and Wild Care. Curb Hunger is a mobile food drive that we created, utilizing our residential customer base to donate canned and non-perishable goods which are collected by our drivers and then donated to the Family Pantry of Cape Cod in Harwich and the South Shore Community Action Council in Plymouth. Due to COVID restrictions, this event was canceled for the last two years but we look forward to bringing it back in 2022.
Are you actively hiring/recruiting outside your organization?
YES! We have many open positions! Check out www.nausetdisposal.com/careers to apply!

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