Describe in detail the culture of the company and a recent experience supporting that.
Joyce Landscaping is a locally owned company and is proud to operate as a "family" business. Owner Chris Joyce has established a culture of inclusion and all employees are members of the team. Employees work together in unison to support one another and to ensure the client is receiving the highest quality of work they deserve. Most employees have become friends inside and outside of the business environment. There is no task that an employee will not perform to help another teammate. The company treats each of its 180 employees with respect, and provides growth opportunities for all. Each year the company holds numerous family events to reward their hard work. A profit-sharing program has been well received and offers a unique benefit to employees. The team works hard and plays hard, together...as a "family".
Has the company/organization offered rewards or incentives for great customer service or a positive employee attitude?
Absolutely! Joyce Landscaping recognizes that its employees are its greatest asset. The company pays its employees for the time to take certification exams, pays for the exam, and if they earn a certification, they are rewarded with a bonus. Employees are recognized at weekly team meetings for special occasions such as birthdays, anniversaries, childbirths and marriages, etc. Employees have substantial growth opportunities within The Joyce Companies organization. The company benefits package offers all full-time employees health insurance, life & dental insurance, 401(k) with matching, paid vacations up to three weeks, paid holidays, a generous wage, and more. The company also provides year-end profit-sharing to all full-time employees!
Does the organization offer training for levels of advancement? Is there room for growth?
Yes, the company will pay for employees to take relative courses or certifications that will benefit their growth within the company and their field of expertise. New employees are teamed up with experienced foremen who are constantly training and teaching them to eventually become foremen or project managers.
Does this organization promote from within, or hire outside when looking for employees?
All upward mobility is from within. There is virtually no hiring from the outside with the exception of entry-level positions. All field employees have the opportunity to grow into positions within crews, departments, and divisions within the organization. In addition, there are two other green industry businesses under the same ownership that offer opportunities for employees to move into other fields besides landscaping.
Provide an example of how this organization has recently gone above and beyond for an employee, team or client/customer.
The company has advanced financial support to employees and is always prepared to help those in need. The company has established a program to pay health insurance premiums for returning employees who are laid-off for the winter in order to avoid a lapse in health insurance coverage.
Communication is key, how effective is the organization at communication with their employees and/or client/customer? *
The company uses several methods to communicate with its employees and clients regarding important information. Internally, they use group text software, email, information boards, and weekly meetings for the entire company. Project managers meet with their teams daily and visit job sites throughout the day to communicate work progress. In addition, the company uses social media and Constant Contacts to communicate with its customer base.
In what ways does the organization give back to their community? Please provide an example.
The company makes substantial financial contributions to numerous local non-profits and community organizations. Examples: Big Brothers Big Sisters, YMCA, Wounded Warrior, Cape Cod Needy Fund, Bluecoats, Calmer Choice, PMC-Jimmy Fund, Habitat for Humanity, Make-A-Wish, American Cancer Society, and many more! The company is a member of many local Chamber of Commerce's and has provided a number of services to help support these organizations in the past.
Are you actively hiring/recruiting outside your organization?