Describe in detail the culture of the company and a recent experience supporting that.
With a company culture built around experience and a team atmosphere, I never have to wonder if a member of the Mid-Cape team would be willing to offer help when I need it. There is truly a spirit of teamwork at Mid-Cape and many have cultivated lifelong friendships here, even in a company of almost 300, where many have had lifelong careers here and common tenures of 20, 40 and even 50 years.
A fellow team member had some great things to say recently about why he loves working at Mid-Cape. “There’s such a trust factor from leadership, where they will put you in the right spot and they will trust you to do the right thing and in return, there’s an opportunity for growth.” – Connor Madden, an Outside Sales Representative who worked his way up from customer service over the past seven years.
Jack Stevenson, President of Mid-Cape Home Centers, has always intentionally referred to us as team members rather than employees and when Mid-Cape won a BRICC Award for ‘Best Team’ in 2021, Jack invited every team member who was there up to the stage to accept the award.
Has the company/organization offered rewards or incentives for great customer service or a positive employee attitude?
The Mid-Cape leadership team can often be found handing out appreciation cards to every employee with gift cards enclosed for a local market, gas, or other bonus gifts. The purpose of this is to reward the team for our hard work and persistence, especially through the challenging pandemic, and it also supports local businesses. In addition to the company gifts, there is a peer recognition program in which team members nominate each other for going above and beyond, and each quarter 2 winners are selected across our locations to receive their choice of gift cards or a Mid-Cape wearable. Mid-Cape also offers company lunches for everyone several times a year, usually on a Thursday or Friday, to thank the team. I don’t believe I could feel more appreciated than I do at Mid-Cape, I certainly have never felt more valued at any previous places of employment.
Does the organization offer training for levels of advancement? Is there room for growth?
Mid-Cape has an in-house training and development team, as well as close relationships with industry leading vendor partners to offer extensive product, personal, and career development trainings. The team at each of our locations is able to brush up on the latest knowledge of each product we sell, as well as best practices for interpersonal colleague relationships, a deeper dive into our company software, safety protocols, and more.
The hiring process also encourages growth and education right from the start with Management in training opportunities. Many of our roles can start on a rotation basis spending a month or two at a time in a certain position and location learning the inner workings, products, and protocol of Mid-Cape before beginning their official role.
Does this organization promote from within, or hire outside when looking for employees?
Mid-Cape both promotes from within and hires from outside our organization. For leadership positions especially, the company hires from within as often as possible, for the benefit of the company and for the career advancement of our team members. We have a leadership development program that identifies high-potential, growth-minded individuals and puts them on a path to continued advancement in their skills and responsibilities.
Provide an example of how this organization has recently gone above and beyond for an employee, team or client/customer.
Recently, everyone in the company was gifted a $100 gift card to Cumberland Farms. This was to thank us for our continued hard work during a very stressful time in our industry, on top of the rising gas prices affecting all of us daily. This is in addition to the $100 local market gift cards that everyone received 2 months ago, again as an appreciation gift. Mid-Cape partnered with 6 different local markets around our 6 locations and purchased gift cards from them.
Communication is key, how effective is the organization at communication with their employees and/or client/customer? *
Communications are abundant at Mid-Cape, with the Marketing Department sending out emails to customers and employees at least every other week, with information on featured products and upcoming events.
Leadership also regularly organizes surveys for our team to participate so our feedback is always considered. An example of this is an annual cause survey in which we put out 5 to 6 local causes for Mid-Cape to get behind as our annual beneficiary of the Charter Cup Fundraiser, and the winning cause is selected by the entire team.
Mid-Cape has sent countless emails to their distribution list of over 10,000 people to keep them up-to-date on every change, adjustment, and shortage. This includes multiple supply chain updates communicating the challenges to customers, with comments from Mid-Cape’s purchasing manager as well as detailed graphics and a map of the US, displaying all factors impacting the supply chain. In addition to receiving a great deal of appreciation from customers and those alike, these communications have even been recognized in national publications for how insightful they’ve been for the industry!
In what ways does the organization give back to their community? Please provide an example.
Mid-Cape Home Centers is fully dedicated to getting involved in the local community in countless ways. Mid-Cape believes in supporting our community’s future through organizations that provide for children and families, such as Big Brothers Big Sisters, Cape Cod Children’s Place (https://midcape.com/mid-cape-home-centers-raise-over-38000-for-cape-cod-childrens-place/), Toys 4 Tots, CCB Media’s ‘Christmas Wishes’ initiative and more. They also support young people in the trades through involvement in Cape Cod Young Professionals as well as local job fairs. Mid-Cape supports first responders and veterans through organizations like The Cape Cod Foundation’s Sean M. Gannon Memorial Fund as well as Cape & Islands Veterans Outreach Center. They recognize the importance of affordable and accessible housing through supporting the Housing Assistance Corporation, the Home Builders and Remodelers’ Association of Cape Cod, and Habitat for Humanity of Cape Cod. Mid-Cape’s ‘Fleet of Hope’ is a group of several delivery trucks that have been wrapped to raise awareness within our local community for causes that are close to the hearts of the Mid-Cape team.
Are you actively hiring/recruiting outside your organization?