Best Places to Work Honoree 2022
Organization Name: Mid-Cape Home Centers
With a company culture built around experience and a team atmosphere, I never have to wonder if a member of the Mid-Cape team would be willing to offer help when I need it. There is truly a spirit of teamwork at Mid-Cape and many have cultivated lifelong friendships here, even in a company of almost 300, where many have had lifelong careers here and common tenures of 20, 40 and even 50 years.
A fellow team member had some great things to say recently about why he loves working at Mid-Cape. “There’s such a trust factor from leadership, where they will put you in the right spot and they will trust you to do the right thing and in return, there’s an opportunity for growth.” – Connor Madden, an Outside Sales Representative who worked his way up from customer service over the past seven years.
Jack Stevenson, President of Mid-Cape Home Centers, has always intentionally referred to us as team members rather than employees and when Mid-Cape won a BRICC Award for ‘Best Team’ in 2021, Jack invited every team member who was there up to the stage to accept the award.
Mid-Cape has an in-house training and development team, as well as close relationships with industry leading vendor partners to offer extensive product, personal, and career development trainings. The team at each of our locations is able to brush up on the latest knowledge of each product we sell, as well as best practices for interpersonal colleague relationships, a deeper dive into our company software, safety protocols, and more.
The hiring process also encourages growth and education right from the start with Management in training opportunities. Many of our roles can start on a rotation basis spending a month or two at a time in a certain position and location learning the inner workings, products, and protocol of Mid-Cape before beginning their official role.
Communications are abundant at Mid-Cape, with the Marketing Department sending out emails to customers and employees at least every other week, with information on featured products and upcoming events.
Leadership also regularly organizes surveys for our team to participate so our feedback is always considered. An example of this is an annual cause survey in which we put out 5 to 6 local causes for Mid-Cape to get behind as our annual beneficiary of the Charter Cup Fundraiser, and the winning cause is selected by the entire team.
Mid-Cape has sent countless emails to their distribution list of over 10,000 people to keep them up-to-date on every change, adjustment, and shortage. This includes multiple supply chain updates communicating the challenges to customers, with comments from Mid-Cape’s purchasing manager as well as detailed graphics and a map of the US, displaying all factors impacting the supply chain. In addition to receiving a great deal of appreciation from customers and those alike, these communications have even been recognized in national publications for how insightful they’ve been for the industry!
