Describe in detail the culture of the company and a recent experience supporting that.
The culture at Plymouth Bay Orthopedics (PBOA) is unlike any other healthcare organization I have ever heard of. It is extremely engaging, nurturing, and flexible to all of its employees. We are consistently finding ways to engage our employees whether it be summer cornhole tournaments, annual holiday parties, or some valentine’s day sweets. PBOA is also extremely nurturing and loves contributing to employee growth as much as possible. If an employee ever wants to learn more in orthopedics, get a medical certification, or even further their education outside of PBOA, managers are not only supportive but extremely encouraging to see employees accomplish their goals. It is also important to touch on how flexible PBOA is. Managers here are always accommodating if staff members need a day off, have to come in late, or need to leave early. They will do whatever they can to get someone to cover for you, even if it means rolling up their sleeves and doing it themselves. Not to mention, employees are offered the option to work four, ten-hour shifts, giving them an extra day off.
Has the company/organization offered rewards or incentives for great customer service or a positive employee attitude?
Plymouth Bay Orthopedics takes great pride in the amount we reward our employees. One of the main incentive programs we have implemented here at PBOA is our annual Summer Series. The program provides a fun way for our employees to enjoy themselves and get to know each other better after all the hard work that they have done during our busiest season. There are games and challenges, food trucks and ice cream, and not to mention some amazing prizes for the winners such as trips to Martha's Vineyard, Red Sox tickets, Bluetooth speakers, and more. At the end of each year, we have a Holiday party with all sorts of fun activities and lots of extravagant presents (e.g. a two-night stay with lift tickets for Bretton woods, skydiving passes, Air Pods, spa trips, and more.) We feel as though since all of our employees work so hard for us, it is important that we give back to and show them how much we appreciate them.
Does the organization offer training for levels of advancement? Is there room for growth?
There is tremendous room for growth at Plymouth Bay Orthopedics. We’ve had staff start out at our checkpoint position, greeting patients and directing them to their appointments, who have since moved up in the company to become medical assistants and even go on to PA school. We offer to casting classes, DME training, CPR certifications, etc. to provide an outlet for our teams to learn and grow within their respective fields. Employees can always shadow physicians, PAs, and PTs to learn more about their specialties and further their orthopedic knowledge. Employee growth of any kind is always encouraged and accommodated as much as possible.
Does this organization promote from within, or hire outside when looking for employees?
As an organization, we try to promote from within whenever we can. The organization has even created new positions for existing employees to help fit needs within the company. PBOA has worked hard to create pathways for employees to continue to realize professional enrichment and growth.
Provide an example of how this organization has recently gone above and beyond for an employee, team or client/customer.
There are a few examples that come to mind when thinking of times when PBOA has gone above and beyond for its employees and patients. When the COVID-19 hit in 2020, PBOA made the decision that they would not furlough even one employee due to the pandemic which was extremely tough considering we weren’t maintaining our usual revenue. Our physicians stepped up and personally sacrificed their own pay in order to make sure all employees continued to receive their regular pay. This was also around the time when we decided to start up our OrthoUrgent program to provide more accessible care to the public during such uncertain times. With this program, we were able to keep patients with orthopedic issues out of urgent care facilities and emergency rooms, where the virus was rampant. We were able to provide almost immediate appointment availability while making sure that patients felt comfortable getting the care they needed.
Communication is key, how effective is the organization at communication with their employees and/or client/customer? *
PBOA is extremely effective in communicating with its employees and customers. From weekly team huddles to monthly department meetings, the managers are always trying to fill employees in on all things we have going on, big or small. To customers, our physician secretaries and call center do a great job at communicating with customers and helping them with any concerns. Aside from that, we also have a monthly newsletter that goes out to both staff and patients. This highlights all of the exciting and informational things we’ve done over the past month. We find this to be a great way to build a deeper connection with our patients and keep them up to date on all things PBOA.
In what ways does the organization give back to their community? Please provide an example.
Plymouth Bay Orthopedics is constantly finding opportunities to give back to the community. At top of mind, our company’s “Season of Giving” focuses on providing support to underprivileged families around the holidays. This past year, we: donated over 400lbs of food to Shane Gives Thanks; donated to the Plymouth Animal Shelter; provided gifts to 40 children with our annual Giving Tree; served as an official drop site for Toys for Tots for yet another year. Outside of the holiday season, we aim to give back to our community in other ways. We are involved with various youth sports organizations, such as the Duxbury Youth Soccer League and Plymouth Little League. We also provide consistent community outreach seminars, on a bi-weekly basis, to educate the public on various health issues related to orthopedics, sports medicine, and physical therapy. Also, through our annual symposium each October, we donate nearly $25,000 to directly support the continuing education of nurses in our community at Beth Israel Deaconess - Plymouth. We even try to support the community at the most granular level, as we find small community initiatives are just as important. We’ve donated to local marathon runners as well as other unique opportunities that we find along the way. There truly is no better feeling than giving back to our community.
Are you actively hiring/recruiting outside your organization?