Describe in detail the culture of the company and a recent experience supporting that.
The team at RogersGray never ceases to amaze me. Although the leadership here is certainly part of the great culture, it's really organic in nature and is driven by the group of caring individuals who make up our firm. Whether that is banding together to support a colleague with cancer, spending personal time volunteering to help a team member build a handicap ramp at their home after their husband had an accident, delivering meals to moms with sick kids, writing handwritten, personal cards during Covid or dancing up a storm together at our holiday party - our group is just awesome.
Has the company/organization offered rewards or incentives for great customer service or a positive employee attitude?
RogersGray rewards team members in a couple of different ways for exceptional service - internally and externally
Our Give A Wow program rewards colleagues for their service internally and externally. This is a peer-to-peer program and team members can earn rewards to purchase gifts.
Our Circle of Excellence awards highlight our Core Values and we award a winner annually to receive this along with a monetary reward.
And then there are just the "pats on the back" whether that from your manager, co-worker, or the owners.
Does the organization offer training for levels of advancement? Is there room for growth?
About 6 years ago, we saw there was a real need for insurance companies to train non-insurance experience people. The industry was quickly aging with many experienced people retiring and not enough people to fill their spots. Hence - RogersGray University was founded.
We now have a full-time team, dedicated to hiring and training people new to the industry.
We start with a full week of BootCamp for every employee who starts with RG.
From there, they have a customized training program built specifically for them.
Additionally, we offer a full suite of leadership and management training, employees are able to request training in any subject they want, we support their licensing and designation needs and we are hiring people who can work in the office, remote or hybrid.
With our BRP Partnership, employees have an exceptional opportunity to work anywhere in the country with an amazing team behind them.
Does this organization promote from within, or hire outside when looking for employees?
Both. We love to develop our own people - many of our managers were trained at RG and have grown into their current roles. But we also look to hire from outside the firm and industry as well.
Many of the skills needed to be successful here are transferable from other industries. We hire the right people and then train them on the products.
Provide an example of how this organization has recently gone above and beyond for an employee, team or client/customer.
One of our team members was recently highlighted for his client service.
We received a call from a woman asking for help. She was trying to get a policy and registration on a vehicle she was giving to her son who is going thru cancer treatments. He lives in MA and she is stuck in Michigan. He had cars and policies in the past but had to drop them during his treatments. He now needed a car to get up to the city every day for new treatments. No other agency wanted to help her get the car on the road. After we got a policy in place, Ryan immediately stepped up to help coordinate getting it on the road. He helped coordinate the services from the runner to get the registration done. When the plates came back, Ryan personally drove the plates to the young man's home after hours and left them for him so he could start using the car the next day. Due to his condition, any contact with others presented a danger to him. From the moment we Ryan about helping this young man, Ryan's response was "anything you need let me know and I will get it done".
This is one example of so many acts of service that our team does for clients.
Communication is key, how effective is the organization at communication with their employees and/or client/customer? *
External communication is managed by our service and marketing teams. We communicate constantly with clients on items that affect them - whether that is personal or business. Personal changes could mean that your insurance carrier is no longer writing in MA and we need to change your insurance.
On the benefits and business side, communication is constant - especially over the past two years with all the HR-related issues that came up due to covid. We hold webinars, email clients, run an HR Peer Group, host events, etc...to ensure that clients are well informed.
Internally, we host a bi-weekly "Rise and Shine" all-user zoom meeting followed by an all-leadership meeting. We project plan any important agency initiatives to ensure stakeholders are effectively communicated. We use text and our RG facebook group to shout out and have some fun. We use our intranet for important items like workflow, hr, and policy-related documents.
During times of transition (system, IT, phone, etc..) we use a daily all-user email update and sprinkle it with some fun things like "Meme O' The Day" to add some levity and make people open and read!
We also host annual events like our annual meeting and outing for all employees to get together and socialize along with a ton of ad-hoc events like Paper Airplane Day or National Hot Dog Day where we have a lot of fun!
In what ways does the organization give back to their community? Please provide an example.
RG is committed to the community - whether that is sponsoring a 5k for Cape Cod Healthcare, supporting Friendship Homes Gala, walking in the Cape Abilities Harbor Walk, or simply donating.
Our team members have paid volunteer hours - where they can volunteer their time to things that are important to them. Additionally, we have a matching grant program, community sponsorship program, and Kids Club where our team members can get financial support for community-related sponsorships that they are invested in.
Are you actively hiring/recruiting outside your organization?