Best Places to Work Honoree 2022

Organization Name: ServiceMaster South Shore
Address: 9 Ford Place | Scituate, MA 02066 and 18 Jan Sebastian Drive | Sandwich, MA 02563
Phone: (888) 545-2700
Contact Email:
Describe in detail the culture of the company and a recent experience supporting that.
Despite having to deal with multiple disasters, often with traumatic circumstances, the company maintains an all encompassing atmosphere so our staff have what they need to ensure their success both in and outside of the workplace.
Has the company/organization offered rewards or incentives for great customer service or a positive employee attitude?
The owners of ServiceMaster South Shore regularly provide feedback from customers via publishing comments obtained from customers in our monthly company newsletter; these comments name staff members individually. We provide Thursday morning breakfast, periodically host events and have holiday parties for all employees.
Does the organization offer training for levels of advancement? Is there room for growth?
ServiceMaster South Shore provides IICRC certification-based training for employees in the field and ensures those certifications are updated yearly per IICRC requirement. We hire at all levels and provide opportunities for advancement among our staff. Our current owner began his ServiceMaster career in the corporate office which gave him a unique perspective on the franchise and how it succeeds. He began his career in our office as General Manager, progressing to Managing Partner and now owns the company since our former owner retired after 50 years of continuous ownership. Along the way he has participated in numerous training, obtaining Triple Master status under IICRC.
Does this organization promote from within, or hire outside when looking for employees?
As noted above, we hire entry level technicians, providing training and education, which ultimately can lead to promotion from within.
Provide an example of how this organization has recently gone above and beyond for an employee, team or client/customer.
Over the past two years, of the pandemic, holiday bonuses to help with expenses have been given to employees. We have recently added a match to our 401K plan encouraging employees to invest in their future and helping with that investment.
Communication is key, how effective is the organization at communication with their employees and/or client/customer? *
Our company owner communicates with all staff, both in person and via a monthly newsletter which includes a message from him. He is also known to send group emails and texts when necessary. The owner can often be found in the field or on the telephone working directly with our customers, bridging the gap between them and their insurance companies to ensure ultimate customer satisfaction.
In what ways does the organization give back to their community? Please provide an example.
ServiceMaster South Shore takes much pride in giving back to the community in a variety of ways including supporting local food banks, churches, youth centers, several local schools via scholarships to graduating seniors, veteran centers, active duty service members, local police and fire departments, homeless shelters, the American Red Cross along with several others. Each year, some of our staff gather together to support Cape Cod Cares for Troops and helping in their efforts to send thousands of packages to active duty soldiers serving overseas. We are also very supportive and actively engaged in several Chamber of Commerce Organizations and other networking organizations from the tip of Cape Cod throughout Eastern Massachusetts, the South Shore and beyond. We can often be found donating raffle items, gift baskets, or making donations to help support each chamber and do our best to remain active in each via volunteering or attending multiple events.
Are you actively hiring/recruiting outside your organization?
We always have room to add excellent employees who enjoy helping people in times of need.