Beth Israel Deaconess Hospital – Plymouth has received a 5-star rating from the Centers for Medicare and Medicaid (CMS) in its annual quality and safety assessment of more than 4,500 hospitals across the country. These ratings are based on several consumer engagement and care quality criteria, including the effectiveness of a plan’s chronic disease management services, the quality of customer service, and how well a health plan handles customer appeals.
“This achievement reflects our high standards for patient care and our continued commitment to providing outstanding care,” says BID – Plymouth President Kevin Coughlin. “Every staff member, regardless of their position, believes in advocating for the patient, looking for process improvement opportunities, and providing the best possible patient care.”
BID – Plymouth was ranked above average in mortality and safety of care. The CMS rating system is publicly reported and helps guide patients as they select where to receive their health care. CMS calculates the rating by including information on mortality, safety of care, readmissions, patient satisfaction, quality measures, claims data and timeliness of care. Those numbers are then calculated in order to assign the star rating. The most common overall hospital ratings are 3-4 stars.
“We are delighted that CMS has affirmed our efforts by giving us a 5-star rating,” said BID – Plymouth Senior Director of Quality and Patient Safety Judy Van Tilburg, RN. “Our staff, and the patients they care for, can take pride in knowing that BID – Plymouth is a leader in providing compassionate, effective care.”
Beth Israel Deaconess Hospital – Plymouth (BID – Plymouth) is a non-profit healthcare and hospice provider, serving 250,000 residents of 12 towns in Plymouth and Barnstable Counties. BID – Plymouth is a full-service, 170-bed acute care community hospital accredited by The Joint Commission, the College of American Pathologists, the American College of Surgeons Commission on Cancer, and the American College of Radiology. BID – Plymouth is part of Beth Israel Lahey Health, a new health care system that brings together 13 hospitals comprised of academic medical centers as well as community and specialty hospitals, with more than 4,300 physicians and 35,000 employees with a shared mission to expand access to exceptional care and advance the science and practice of medicine through ground-breaking research and education.