The future of your business depends on the decisions you make today.
There is no denying that it’s a hefty responsibility to make the right choices when handling business operations because your business’s longevity and the wellness of your staff depend on it.
So it is essential to think your options through before finalizing them.
As far as the IT adoption and digital transformation of your company are concerned, there are a few things that you need to keep in mind before investing in new technologies.
Let’s first look at the different approaches to dealing with any IT-related issue. There are two significant ways of dealing with problems:
A Proactive Approach: This is a preventive tactic that focuses on eliminating problems before they have a chance to appear and make you lose your productivity. It includes predicting possible issues before they get a chance to do some damage.
A Reactive Approach: This is a responsive act on something that has already gone wrong. In the IT world, this means that work stops while a piece of equipment or device is being fixed.
Let’s explore these two attitudes in further detail.
Taking A Reactive Approach To IT Problems; Do It Yourself Approach
In this case, the business owner addresses all the problems by themselves.
And in case of an issue, fault, or a breakdown, it is usually the company’s IT team that fixes it. Waiting for something to break down and then fixing it, however, will put a strain on your time and budget.
Part-Time Support
This is quite similar to a DIY approach, except that someone more professional from the IT department is usually involved in addressing issues.
Out-Source Break-Fix
Again, this is a DIY approach. However, it involves outsourcing the repairs to an IT professional who can manage or fix the problem. However, one disadvantage of out-source break-fix is that the person who sets up a new device or fixes an impending problem does not have to deal with any future consequences and neither does it put a strain on his budget.
The consequences of the decision have to be borne by the business owner only.
Dealing Proactively With IT Issues: Out-Sourced Proactive That Aligns With Business Goals
In this scenario, all IT resolutions are aligned with the business’s goals as the IT team of the company takes proactive decisions. For example, it is their job to decide what kind of antiviruses to install on in-house devices.
Moreover, when an issue persists, the problem is outsourced to a professional or provided with immediate on-site assistance. Monthly audits are conducted to ensure that all industrial practices are followed and there is no waste of time and resources.
Proactive strategies are more effective in dealing with challenges since your team will be ready to take on any issues.
Combine The Two Approaches For Maximum Effectiveness: Out-Source Break-Fix (Reactive With Minimal Proactive Measures)
This is one of the most common approaches among managed service providers and is also one of the easiest. These service providers have agents that are available 24/7 on the internet.
They install antiviruses and automate patching (proactive) while also providing on-site assistance if need be (reactive). Outsourcing break-fix has a fixed charge and any additional work is billed separately.
Whatever your approach is, remember it’s perfectly fine as long as it suits the needs and resources of your business. As a business owner, you have to understand the nature of your trade and apply the appropriate method to fix things.
