Mid-Cape Tourism Summit provides education on customer service and tourist-related attractions

Filed Under: Other News

The Yarmouth Chamber of Commerce in partnership with The Steamship Authority and Red Jacket Resorts, held their 2nd Annual Mid-Cape Tourism Summit on Thursday, May 31st, 2018 at Red Jacket Beach Resort in South, Yarmouth, MA. The Summit, which had nearly 100 people attend, educated hoteliers, restaurateurs and other tourist-related businesses on customer service and Mid-Cape area tourism.
“The Steamship Authority was thrilled to partner with the Yarmouth Chamber of Commerce and Red Jacket Resorts to bring this important event to the region,” said Kimberlee McHugh, Marketing Director for The Steamship Authority.  “It was a great opportunity to connect with fellow businesses as we all prepare for the visitor season.  As small businesses trying to thrive in a seasonal economy, business-to-business support is essential.”
The marketplace had over 20 Mid-Cape tourism destinations and attractions: Barb’s Bikes, Bass River Grille, Bass River Kayaks and Paddle Boards, Blue Rock Golf Course, Bounty Hunter Shark Adventures, Cape Cod Baseball League, Cape Cod Museum of Art, Cape Cod Museum Trail, Captain Bangs Hallet House/Historical Society of Old Yarmouth, CTM Media, Dennis Chamber of Commerce, Dennis Golf, Dennis Historical Society, Fleeting Moments Photography, Greater Hyannis Chamber of Commerce, Inland Sea, John F. Kennedy Hyannis Museum, Lobster Roll Cruises, Paw Palooza, Riverview Bait and Tackle, Taylor-Bray Farm, Ten Pin Eatery, The Steamship Authority, Winslow Crocker House, Whydah Pirate Museum, Yarmouth Chamber of Commerce and Yarmouth Golf.
Roberta Saucier, a Travel Specialist from The Run-A-Ways, who attended the Summit said, “This has been a very, very rewarding experience for me. Just getting to talk to people and learn more about the Mid-Cape area will help me be better prepared to promote it when I am talking with my travel clients. I would recommend anybody to attend.”
Keynote speaker Lisa Oliver, President and CEO of The Cooperative Bank of Cape Cod, spoke about the importance of customer service. The two workshops hosted by corporate trainers from The Center for Corporate and Professional Education focused on Communication Essentials and Cultural Diversity and Why It Matters in Customer Service.
The event wrapped up with an outdoor reception with appetizers, drinks, Cape Capture Photo Booth and live entertainment.
This event was in partnership with the Greater Hyannis and Dennis Chambers of Commerce, Red Jacket Beach Resort, The Center for Corporate and Professional Development, and SCORE Cape Cod. This event was funded in part by the Town of Yarmouth Tourism Revenue Preservation Fund.

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